A vehicle breakdown can happen unexpectedly. The priority is to keep yourself and passengers safe, then provide accurate information so the next step can be assessed.
Make the area as safe as possible
If you can do so safely, move away from moving traffic, switch on hazard lights and follow local road-safety instructions. Do not stand in a live lane or try to repair the vehicle in an unsafe location.
Describe the symptoms
Note whether the engine will start, whether a warning light appeared, whether the car overheated and whether a tyre or wheel is damaged. Do not continue driving if the vehicle may be unsafe.
Share clear location details
- Send a map pin and a nearby landmark.
- Explain the direction of travel or nearest exit where relevant.
- Tell the team whether the car is on a shoulder, parking area or difficult-to-reach spot.
- Provide the destination if the car needs to be towed.
When towing may be the safer choice
If the car cannot be driven safely, ask about towing to a workshop or another agreed destination. Confirm availability, the loading method, cost and timing before dispatch.
For a breakdown enquiry around Al Khobar, send your exact location and a short description of the problem.